Phoenix Global Academy

About Phoenix Global Academy (PGA)

Dr. Ed in Georgia

Dr. Ed L. Hansen

Phoenix Global Academy (PGA) was established in 2015 by experienced business leaders, managers, and sales professionals to provide developing and established business leaders, managers, sales professionals, and line staff with truly practical education and training in key areas essential to their success and the success of the companies for whom they work.

The distinguishing characteristic of PGA is a commitment to experiential learning at a practical and immediately applicable level. There is a place for extensive theory related to leadership, management, and sales. However, PGA is committed to providing leaders, managers, sales professionals, and line staff with practical strategies and tactics, backed by equally practical application tools, to improve personal professional performance and to excel in their duties, roles and responsibilities immediately following participation in our education and training modules.

We are practical, action-centered, results-oriented trainers.

To accomplish this mission, PGA maintains a cadre of experienced leaders, managers, and sales professionals who are also PGA trainers. PGA trainers develop practical educational and training modules based on their body of personal experience, the aggregated experience of our total Trainers Team, and the broader network of professionals with whom they have worked, directly or indirectly, across their professional careers

What We Sell

>> PGA focuses its products and services in the areas of:

  • Leadership
  • Management
  • Sales
  • Organizational Development and Improvement

>> Product and Service Lines Include:

  • On-Site Training and Development
  • Large Group Trainings
  • Seminars (General)
  • Seminars (Custom Design)
  • On-Line Education and Training
  • Video Library
  • Executive Coaching
  • Organizational Development Consultation
  • Process Improvement Consultation
  • Business Development Consultation
  • Organizational Re-engineering Consultation

PGA uses a systems and processes model based on the Five Core Management Systems inherent to all organizations. All PGA AC and AT are oriented to this Model. These systems are:

>>Customer:

  • Systems One – Product & Service Delivery
  • System Two – Human Resources Management
  • System Three – Support Services Management
  • System Four – Administrative Management System
  • System Five – Financial Management System

In virtually all work done with companies, PGA Consultants (any of whom can be an Associate Trainer) use the following assessment protocol:

  • Situation As Is – SWOT Systems Assessment
  • Situation As It Should Be – Desired Future Condition of Systems
  • Action Plan Development – GAP Analysis & Response
  • Action Implementation & Monitoring – Project Management and Facilitation
  • Project Summation and Closure – PGA provides Closure Status Report
  • Follow-up and Review – PGA follows up as requested by the customer

PGA provides an Organizational Development, Improvement and Reinvention product called Strategic Conversation. This product is provided only by PGA principals and AC who have been trained in the application of the Ten Step Process.

 

Who We Sell To

PGA markets it products and services in the international arena (outside the US). It does so through its owned offices, through closely supported franchises and through selected affiliations. It also provides products and services internationally through franchises and affiliations. Some international franchises are owned and operated by owners and Board members of the parent PGA in the United States.

 

SNAFU- Why Thinking About Our Communication Methods Matters

A few years back, I was invited to a meeting that was promoted as the opportunity of a lifetime. Our host had gathered fourteen potential investors for a new hospital. All were sitting tall, waiting to hear what we were told was a killer presentation that would make our decision a literal “no brainer”.

Unfortunately, when our meeting was to start, our host couldn’t find his presenter. Later, we would learn the pitchman was in one hotel conference room while his audience was in another.

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Nothing Matters- Until it Matters

Nothing matters until it matters

“Nothing matters until it matters.” The first time I heard this expression I was sitting in front of a US Federal Court judge, and he was scolding me. It was more than twenty years ago. I was sitting before him as the CEO of a hospital and healthcare system that was in violation of US Medicare and Medicaid regulations. I had just finished explaining to him that every rural health care facility in the US state in which my company operated was currently violating particular regulation and had been doing so for years.

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R-E-S-P-E-C-T is Missing in Our Lives

respect

R-E-S-P-E-C-T is Missing in Our Lives

Steps to Rebuilding Self-Respect & Respect for Others

As a global society, we appear to have completely lost RESPECT for ourselves and others.  And, all of what we see happening in our personal, political, and social environments could be improved with a little respect and consideration for one another.

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What is Friendship and can you find it in the workplace?- Part 02

Friendship: Who needs It? How do we get it? How do we keep it?

In this second part of the Friendship Series, and its presence in the workplace, we consider what it takes to create a friendship and the harder task of keeping a friendship vibrant.

My Father’s View

My father, a truly wise man said to me in my early teens, when someone I thought to be a close friend abandoned his relationship with me in the interest of aligning with others more popular than I was, he said “Son, if at the end of your lifetime you can fill the fingers of one hand with those you truly consider to be a friend, you will be a lucky man. Real friends are as rare a hen’s teeth.”

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What is Friendship and can you find it in the workplace? – Part 01

Friendship in workplace

In less than a week two people from opposite sides of the world have called me to ask about “friendships in the work place.” In both cases, the question centered on disappointment. In two different scenarios, it seems one party to a dynamic had not acted, as a friend, the way another party to the dynamic thought they should have. For both of the persons contacting me, their concern really boiled down to the question, “Can you really have friends in the workplace?”

In my opinion, it isn’t impossible but it takes two things to make it work. One is a shared understanding of what friendship and being a friend really means. Two, it takes real “Maturity” in both parties to the relationship.

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About Phoenix Global Academy

The Power in a Name – Our Name is Our Mission!

“What’s in Our Name? 

Phoenix Global Academy. The name of our company was very carefully decided upon. The Founding Partners (FP) began consideration of a name that made sense from an awareness of and commitment to the Mission Statement:

“To create exceptional leaders, managers and staff professionals through practical education and training that produces immediately measurable performance improvement results.”

We really want to provide the highest quality training at the greatest value. More important, we want the training we provide to have immediate application effect. We want it to be a rapid catalyst causing leaders, managers and staff to see themselves, their company, their jobs and even the world differently even while in the training. From the moment they complete our training, we want them performing better than they have before. We want them to transcend any limitations they saw in themselves, in their situations, and in their relationships. We want to provide the practical training and personal development to make them immediately more powerful as professionals and as human beings.

We want to be the “go to” resource for all training needs whether we are talking about serving individuals or companies, conducting informal in-house training or delivering formal education through recognized academic institutions. We don’t want to exist in any one country; we want to have extensions of our company in as many locations and countries as possible. We want to provide training and education in all aspects of leadership and management, not just in a few niches. We don’t want to copy others; we want to lead from the front. When people have questions about leadership, management, business function and process, and even support in performing them, we want them think of us first.

So, we sought to bring all this together in a name. We are PHOENIX GLOBAL ACADEMY. Our tagline is: “Practical Training. Exponential Results.” You can call us “Phoenix Global” or “The Phoenix Academy” or just the PGA.

Synergy – The Whole Name is Greater than the Sum of its Parts

The Phoenix is a mythical bird. Its origins go back to Egypt, before the time of the Pharaohs. The bird represented the Exceptional Man. Such a man faced the challenges life placed before him. These challenges were the fire that threatened him. Instead of being destroyed by the fire he was transformed by it. He rose from the flames more powerful and magnificent than ever before. The Phoenix was tempered and made stronger by what utterly destroyed others. It did not flee the fire; it used the fire to its ends. Our clients are the Phoenix, their challenges the flames. Our training is what makes the flames not those of destruction but those of experience, opportunity and rejuvenation, maybe even rebirth.

The mythical story of the Phoenix exists in, at least, sixteen different cultures around the world. In all cultures, the Phoenix represents rebirth (rising above the hardships of life), longevity and the exceptional person. The word for “Phoenix” is Phoenix in more than forty different languages.

Global refers to more than the world and the countries that cover it. Yes, we do want to be present and powerful in as many places as possible and practical. But “Global” means so much more. It refers to encompassing the whole of something. PGA will provide training and education in every aspect of leadership and management. We will focus on leadership and management in business, but we’ll not ignore the fact that leadership and management occurs in every aspect of life and nothing occurs in isolation. We’ll train and educate using the global array of methods, as any might make the most sense. We’ll teach one-to-one, in small groups and large groups, in private and public settings, using talks, seminars, presentations and formal speaking engagements. We’ll train and we’ll educate, going so far as to create formal relationships with teaching institutions who can accredit what we develop and deliver on their behalf. We will do it all, on our own and in conjunction with other institutions of like commitment.

Academy was a word that the Founding Partners agreed is essential to the name of our company. An Academy is comprised of authorities and leaders in a field of scholarship, art, business and more who are often permitted to dictate standards, prescribe methods and criticize new ideas. Academies are seedbeds of new and evolving thought in a particular discipline. That is what we propose to be with respect to leadership and management.

We trust you now understand what’s in our name and the commitment it reflects.

Vision Statement –

“By 2022, The Phoenix Global Academy  (PGA) will be the largest provider of practical leadership, management and sales professional training for US and International companies that do not maintain in-house Staff Training and Development components and/or for companies who value unbiased, out-sourced practical, experiential learning as a vehicle for rapid-cycle performance improvement of individuals and the organization overall.”

 

What We Sell:

PGA provides products and services in the areas of:

  • Leadership
  • Management
  • Sales
  • Organizational Development and Improvement

Product and Service Lines Include:

  • On-Site Training and Development
  • Large Group Trainings
  • Seminars (General)
  • Seminars (Custom Design)
  • On-Line Education and Training
  • Video Library
  • Executive Coaching
  • Organizational Development Consultation
  • Process Improvement Consultation
  • Business Development Consultation
  • Organizational Re-engineering Consultation

PGA uses a systems and processes model based on the Five Core Management Systems inherent to all organizations. These systems are:

Customer
Systems One – Product & Service Delivery
System Two – Human Resources Management
System Three – Support Services Management
System Four – Administrative Management System
System Five – Financial Management System

In virtually all work done with companies, PGA Consultants (any of whom can be an Associate Trainer) use the following assessment protocol.

Situation As Is – SWOT Systems Assessment
Situation As It Should Be – Desired Future Condition of Systems
Action Plan Development – GAP Analysis & Response
Action Implementation & Monitoring – Project Management and Facilitation
Project Summation and Closure – PGA provides Closure Status Report
Follow-up and Review – PGA follows up as requested by the customer

PGA provides an Organizational Development, Improvement and Reinvention product called Strategic Conversation. This product is provided only by PGA principals who have been trained in the application of the Ten Step Process.

Who We Sell To

PGA markets it products and services within the United States (locally, regionally and nationally). It does so through its owned offices, through closely supported franchises and through selected affiliations. It also provides products and services internationally through franchises and affiliations. Some international franchises may be owned and operated by owners and Board members of the parent PGA in the United States.

 

 

Course Title: Leadership, Management and Governance (LMG)

Leadership, Management and Governance (LMG)

Why you NEED this certificate program?

Health systems globally are experiencing dramatic changes and constant restructuring due to services demand and regulatory forces. PGA is the local partner of this 8-week online course designed by HeSMA and AZV in partnership with Northeastern State University (NSU) have developed a specialized Leadership, Management and Governance (LMG) Program for healthcare professionals. This program is designed to offer practical solutions that not only help participants survive the present healthcare challenges, but enables leaders to thrive in these challenging times. Courses are tailored to reflect applicable circumstances in international markets (locally relevant topics). Courses typically include multi-national participant exchanges in order to share diverse perspectives. As part of the LMG Program, we are offering this course that focuses on practical learning applications essential to develop leadership traits proven by great healthcare leaders. This course is 8-weeks in duration, 100% online program specially developed for physician leaders, healthcare executives, and managers; learning at their own pace and place.

Essential Leadership Traits of Great Healthcare Leaders for the 21st Century

This course explores in detail the critical leadership attributes that are necessary to create organizational collaboration and integrated healthcare initiatives that promote value-based care and cost effective quality.

Key topics in this course include:

  • Understanding the attributes of great leaders and addresses the question – are they innate or developed?
  • Exploring the essential traits of great leaders
  • Examining the value of Talent, Inspiration and Charisma
  • Reviewing the building blocks of good Communications, Relationships and Trust
  • Understanding the main elements of Influence vs. Coercion and Respecting Others
  • Learning how to create a Culture of Excellence
  • Learning how to identify and survive environmental “game changers”
  • Measuring Competencies through assessment tools for leaders
  • End of Module Seminar
phoenix global academy

Enrollment Information

Eligibility criteria:

  1. Diploma in a health related discipline with 2 or more years of work experience
  2. Degree in a health related discipline, medical practice, or management / administration

This advanced e-Learning program starts June 6, and runs through July 29, 2020. The syllabus is available upon request. To enroll and pay for your special affiliate tuition discounted fee, please contact at PGA Secretariat.

Program Logistics

  • Credential:           Leadership, Management and Governance (LMG) Program for healthcare professionals
  • Length:                  8-Week, 35 Credit Hours
  • Study Options:   Professional education
  • Study Mode:         Online
  • Start:                      Spring 2020 [April-June 2020]
  • Fees:                      USD $300.00 for members of HeSMA, participants of AZV or another affiliate; USD$400.00 all other participants. The fees include all required learning materials, e-textbook, tuition, CEUs, and taxes
  • Registration Deadline:  25th March 2020

PGA Strength

PGA has affiliated panel of experts from renowned universities and academies in home and abroad. A pool of experts from North Eastern State University (NSU), USA, Dhaka University is the major strength of PGA Initiatives in Bangladesh. All programs under the PGA framework are academically monitored and proctored by Dr. Ed L. Hansen, the PGA Head, Dr. Eloy A. Chavez, EdD, Dean, NSU, Dr. Mark Tozzio, M-IHHS, FACHE, Northeastern State University (NSU), USA, Dr. Delwar Hossain, Professor in Dhaka University, Musharrof Hossain, HR Expert and President of the Asia-Pacific Forum of Human Resource Management (APFHRM) and Shohrab Hossain, Management & HR expert, PGA International Coordinator, Canada.

Certification of the Program

Upon successful course completion, CPD Points will be awarded by the local licensing or certification agency. Participants will receive a Certificate of Completion and 3.0 Continuing Education Units (CEUs) from NSU (USA university partner). The points earned in this course may also apply to the International LMG Certification Program.

LERN International Award Recipient:

December 10, 2015 — Northeastern State University, Department of Continuing Education has been honored for excellence in the Best Programming category by the Learning Resources Network (LERN), the world’s largest lifelong learning association. The winning entry was included in a showcase of internationally exemplary programs at the 2015 LERN Annual Conference in New Orleans. Julie Coates, LERN’s Senior Vice President of Information Services said this year’s award nominees were of exceptionally high quality. In northeast Oklahoma, this program jumped into online programming, with an e-Learning certificate program targeted to 25,000 healthcare administrators and physicians in Nigeria and Kenya. The online certificate program consists of four, eight-week classes, complete with content that is relevant to international markets. “What won the award was the identification of the need for an audience half a world away and then reaching this new market and demand,” said Coates.”

Participant Testimonials

“I really enjoyed and learned from this online course. As a physician with interest in Public Health and Population Health Management, I found this program to be extremely relevant and useful. The course is well structured and the knowledge and experience of the facilitators is outstanding. I now feel empowered to tackle the epidemic of chronic conditions in the Cayman Islands (especially childhood obesity). I will undoubtedly recommend the course to other colleagues.”
Dr. Samuel Williams-Rodriguez, MD / GP, MPH, Head of Primary Care, Health Services Authority, Cayman Islands, Caribbean Region

 

“I enjoyed the materials, the professors, and the opportunity to meet and engage with experienced business and healthcare professionals from all over the world. The course exceeded my expectations by giving novel insights into predictive modeling for population management.”
Chris Ekrem, FACHE, Associate Administrator, Northw

PGA Secretariat :
Room 209, Arts Building
University of Dhaka
Dhaka 1000, Bangladesh.
Or
House # 9/A Road # 1, Dhanmondi,
Dhaka 1205, Bangladesh
Email: info@phoenixglobalacademy.com
Hotline: +8801937404991
Web: www.phoenixglobalacademy.com

Course Title: Governance Innovation and Practices (GovInn)

Governance Innovation and Practices (GovInn)

About The Program

PGA offers this 12-week professional course on governance innovations and practices to make participants equipped with the cutting-edge processes of governance innovation and learning. Innovation is reshaping the culture of governance in this present age of competency and service legacy. Governance innovations and good practices are considered as important underlying factors for economic growth and enhance service delivery of state. Innovation in governance is important due to its strategic significance and globalized competition, which has escalated the demand for better change and adoption of best practices through change in governance processes. In order to improve efficiency, effectiveness and quality of services, the public and private sectors implement new processes, products, services and methods of delivery. This course expects stirring the learners to adopt the sophisticated tools of governance innovation and best practices.  

Program Focus

GovInn is a professional course intended to generate new thinking about governance innovation. It focuses on cutting-edge issues of governance service delivery methods.

Key areas to be covered:

  • Innovation Governance: A Best Practice for Overcoming Implementation Deficits.
  • Change, Innovation and Transformation in Governance Practices.
  • Innovation Management in Service Industries.
  • Innovation Management in the Corporate Governance Environment.
  • Innovation Management in Public Sector Service Delivery.
  • Making Governance into Opportunities: Customer Service, Automation and Proactive Policies.
  • Governance Innovation and the Citizen: Face of Governance-Beyond-State.
  • Project Innovation.
  • Three Case Studies of Governance Innovation and Best Practices.
phoenix global academy

In Demand

This course is designed for people who are professionally active in different private and public sector organizations or preparing for transition into leadership and management role in corporate organizations. The themes in this professional program give consideration to knowledge and learning that assist you in preparation for best practices in governance domain.

Expected Outcomes

At the end of this course we expect it to help participants and practitioners structure their efforts to improve efficiency, effectiveness and quality of services implementing processes, products, services and methods of delivery.

Study Pack

A study pack will be available at the day of orientation of the course. We strongly advice participants to collect this study pack from the secretariat. It contains all the necessary chapters, articles and guidelines relevant to each session. 

Program Logistics

  • Credential:         Advanced Certificate in Governance and Innovation Practices (GovInn)
  • Length:                12-Week, 36 Credit Hours
  • Study Options:   Professional education
  • Study Mode:        On Campus
  • Start:                      Spring 2020 [April-June 2020]
  • Fees:                       US$ 200/ Taka 17000
  • Registration Deadline: 25th March 2020

Contact Hours

This course consists of 12 sessions, one per week for a period of one and half hours on campus teaching, plus 1.5 hours of independent reading between sessions for a total of approximately 36 contact hours.

PGA Strength

PGA has affiliated panel of experts from renowned universities and academies in home and abroad. A pool of experts from North Eastern State University (NSU), USA, Dhaka University is the major strength of PGA Initiatives in Bangladesh. All programs under the PGA framework are academically monitored and proctored by Dr. Ed L. Hansen, the PGA Head, Dr. Eloy A. Chavez, EdD, Dean, NSU, Dr. Mark Tozzio, M-IHHS, FACHE, Northeastern State University (NSU), USA, Dr. Delwar Hossain, Professor in Dhaka University, Musharrof Hossain, HR Expert and President of the Asia-Pacific Forum of Human Resource Management (APFHRM) and Shohrab Hossain, Management & HR expert, PGA International Coordinator, Canada.  

Certification of the Program

This international certificate program is designed and certified by the Academic Board of Phoenix Global Academy (PGA), USA. The seminars and the course work will require a commitment of three hours week from the participants. For the satisfactory completion of this course, PGA will award a certificate for participants.

PGA Secretariat :
Room 209, Arts Building
University of Dhaka
Dhaka-1000, Bangladesh.
  Or
House # 9/A Road # 1, Dhanmondi,
Dhaka 1205, Bangladesh
Email: info@phoenixglobalacademy.com
Hotline +8801937404991
Web: www.phoenixglobalacademy.com